We want you to be satisfied with every purchase. If the product you received does not meet your expectations or has any problems, we are happy to provide you with a return and exchange service. The following is a detailed description of our return and refund policy:

Special Reminder

  • Please contact our Customer Service Team before initiating any return request(info@unvixy.com).

  • We do not accept packages sent back without confirmation.

  • We are not liable for lost packages during return transit.

  • All return requests must be approved in advance by our team.

About the Refund Arrival Time

If you haven’t received your refund:

  1. Double-check your bank or payment account records;

  2. Contact your bank or card issuer – refunds may take 10–15 business days depending on their policies;

  3. Still no update? Please reach out to us via email. We respond within 2–3 business days.

Return and Refund Process

  1. Send an email to info@unvixy.com with your return request and the necessary supporting documents (see below).

  2. Wait for our email confirmation within 2–3 working days.

  3. If approved, we will share the return address and return instructions.

  4. Once your return is received and inspected, your full refund will be issued within 2 working days via the original payment method.

Materials Required for Return

Please include the following in your email:

  • Shipping label / tracking receipt

  • Order confirmation or proof of purchase

  • Clear photos showing the product issue

  • Screenshots of relevant email conversations or messages

Return Request Eligibility (Within 14 Days of Delivery)

You may request a return for a full refund if:

  • The item is damaged or broken during shipment

  • The product does not match the style, color, material, or size of your order

  • The received product is significantly inconsistent with the product description

  • You received the wrong item entirely

  • The product is unopened and unused, and you apply within 14 days

No Returns or Refunds Will Be Accepted If:

  • The item has been worn, washed, or altered

  • The issue was caused by customer misuse or unauthorized modifications

  • The product lacks original tags or packaging

  • The return is requested after 14 days without valid reason

  • The complaint involves minor cosmetic defects or easily repairable issues

Order Cancellation Policy

  • Orders can be cancelled within 6 hours of placement at no charge.

  • To request a cancellation, email info@unvixy.com with your order number.

Thank You

Thank you for shopping with unvixy shop.
If you ever need help, don’t hesitate to reach out — your satisfaction is our top priority.